For Patients

Patient Rights and Responsibilities

Patients who receive services from Northern Piedmont Community Care Network (NPCC) have the right to:

1. Ask for information about programs and services.

2. Receive information that is easy to understand.

3. Ask about network staff and their qualifications.

4. Be informed about any contract relationships.

5. Make a decision not to participate in programs offered by NPCC.

6. Make a decision to stop participating in programs offered by NPCC.

7. Know the staff members that will provide their care management services.

8. Know who to ask to change care managers.  

9. Have network staff support decisions patients make about their health care.

10. Receive information about all care management-related services available to them, even if a service is not paid for by Medicaid.  

11. Discuss service options with their physicians and other medical providers.

12. Have personal and medical information kept confidential.

13. Be told who has access to their information.

14. Know how NPCC ensures security, privacy and confidentiality.

15. Be treated with courtesy and respect by network staff.

16. File complaints with NPCC.

17. Be instructed on how to file the complaint.

18. Receive information such as the time frames for responding to and resolving any complaints.

19. Complaints may be filed:

  • online at
  • by phone at 919-681-3082 ask for the Complaint Coordinator
  • in writing and mailed to: Northern Piedmont Community Care,411 W. Chapel Hill Street, 3rd Floor,  Durham, NC 27701

Patients receiving services from NPCC have the responsibility to:

1.   Listen to the advice offered by network staff.

2    Give staff correct and complete information so they can provide the right services.

3.   Notify NPCC if they decide to stop participating in the program.