Motivational Interviewing (MI) is a collaborative, person-centered form of talking to individuals to elicit and strengthen motivation for change. It is an effective, goal oriented, evidence-based approach. Using a collaborative communication style that improves understanding of the patient’s concerns, strengths and preferences, MI enhances efforts by the caregiver to engage, educate, and empower self-care management behaviors. The MI model offers professionals tools to generate change and to support our consumers in informed decision making: motivation is the key to successful engagement – engagement is the key to support education – education is the key to empowerment and commitment to successful outcomes.
Beginning in 2011, MI has been a key focus within Northern Piedmont Community Care (NPCC) – engaging, educating, and empowering the consumers we serve is a core value. Over the past year, all of the NPCC care managers have received extensive training, coaching, and technical assistance in each Network. In recognition of the importance of MI, a full day of MI training has been added to New Hire Orientation. We have MI Champions serve as mentors for education and practice. The long-term goal is to support MI at the individual practice level for both physicians and their staffs to further enhance communication and improve the overall health system.